Duration

The product can be returned or exchanged within 14 days from the date of receipt of the product, provided that it has not been used at all, and that it is in its original condition in terms of packaging and attachments.
Products can be returned or exchanged if they do not conform to the specifications mentioned on the website or if the product is damaged or has manufacturing defects.
You must ensure that the original invoice is available to verify the place and date of purchase.

A photo of the returned or exchanged item must be sent to ensure that it is in its original condition without any defect.
The product cannot be returned if there are defects resulting from misuse.
Products manufactured specifically at the customer’s request cannot be returned or exchanged.

In case of return or exchange, the product will be accepted and inspected within 3 working days. This check is performed by our quality department to ensure that the product complies with the exchange or return policy.
Following this, the refunded amount is transferred to the customer, with shipping costs—if any—deducted.

The value of the product is returned to the customer after the result of the Quality Department’s inspection of the returned product.

Refunds are only made through bank accounts, Vodafone Cash, or InstaPay.

If your product meets the above conditions, please contact our customer service to proceed with the exchange or return process or click here and fill out the following form:
Whatsapp: 01002226099
Phone: 01002226099

Working days: Saturday to Thursday (excluding official holidays).
Working hours: 9:00 AM to 8:00 PM.